This type of message allows you to include interactive and more appealing buttons to your messages, which are great for the smooth customer journey and customer experience.

By sending an instant message, the company can welcome new potential customers with no delays and waiting time. Messaging tools can also give your virtual business a reception desk by setting up greeting messages that introduce customers to your business. Messaging tools can allow for quick replies which let you save and reuse messages you frequently send so you can easily respond to customers and answer common questions in a short space of time. Business profiles help brands to gain a user’s loyalty and give the company a familiar face and sense of identity. Whatsapp business allows you to create a business profile with helpful information for your customers, like your address, business description, email address, and website. Some of the features currently offered in the business app include: It basically gives businesses the option to run their business on WhatsApp, rather than anywhere else online, and one of the best parts about it is that the customer can still use their regular WhatsApp app, while the business uses the WhatsApp Business app. It uses tools to provide updates, customer support, and automate, sort and quickly respond to messages from the customer. Solely used by business owners, it offers a concierge-like service for customers and provides a platform for businesses to interact easier with their customers. Instead of connecting family and friends, it connects businesses to their customers.

WhatsApp business works in the same manner of the standard version of WhatsApp, which has over 2.5 billion active users, however it is purely meant for business.

Whatsapp business profile